Conditions of sale of the site

The conditions of sale of the WEBSITE: https://www.marinycarbonell.com, of which MARIN Y CARBONELL, SL is the administrator, act with information to regulate the online marketing and sale of our products.

Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form. Those who want to purchase the products offered on this website must ask the web administrator for the username and password to access. to register in the CLIENTS form, which is acquired by completing the REGISTRATION form, your data will be incorporated into an automated file for your protection in application of the General Data Protection Regulation-EU-2016/679, the LOPD- 3/2018, guaranteeing digital rights, for electronic commerce, LSSI-CE-34/2002, Law 9/2014 on Telecommunications, Directive 2011/83/EU, on consumer rights and the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws.

Article 6, section f, of the RGPD-EU-2016/679, and the LOPD-3/2018, Guarantee of Digital Rights, in article 7, states that when the interested party is a minor under 16, years cannot give their consent for an online business to collect their personal data, their legal representatives (parents or guardians) being the ones who can do so on their behalf, except when the minor is at least 16 years old, when their consent will be lawful.

1. INFORMATION ABOUT THE PRODUCT FOR SALE

The WEBSITE: https://www.marinycarbonell.com, of which MARIN Y CARBONELL, SL is the Administrator, distribution, marketing, and online sale of wholesale textile products for clients registered in the system of this website.

2. PRODUCT PRICES AND SHIPPING

The displayed prices indicated through the WEBSITE do not include VAT on their products, this tax will be accounted for at the time of preparing the invoice and the price of shipping orders will depend on the weight, volume and distance, a rate that It will be reflected at the time of acceptance of the purchase in the CLIENTS section.

3. FORMALIZATION OF ORDERS

Once the order has been formalized, that is, with the acceptance of the conditions of sale and conditions of web use and the confirmation of the purchase process in the CLIENTS section, the administrator of the website, https://www.marinycarbonell. com, will send an email to the USER/CUSTOMER, confirming the details of the order and the products purchased.

4. PAYMENT METHOD

The USER/CUSTOMER will pay with the euro currency , in the time and manner established by the web administrator.

The USER/CUSTOMER must pay the amount corresponding to their order through the payment system; BANK TRANSFER or BANK RECEIPT, issued by the web administrator by invoice.

Payments made by bank transfer will not be effective until the amount of the order is deposited into the web administrator’s account.

The USER/CUSTOMER must notify the website administrator of any improper or fraudulent charge in the payment system used, by email, tejidos@marinycarbonell.com, or by telephone, +34 93 772 38 90, in the shortest possible time. of possible time so that the web administrator can carry out the appropriate procedures.

4.1 SAFETY MEASURES

The WEBSITE: https://www.marinycarbonell.com, website has the maximum-security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit to 256-bit algorithms, which ensure that it is only intelligible and understandable by the USER’s device and that of the WEBSITE.

5. DEADLINES AND PLACE OF DELIVERY OF ORDERS

Depending on the destination, various shipping modes or methods can be used. Each mode and each destination have shipping times that are specified in the order confirmation process. The usual order delivery time is approximately 48 to 72 hours. and are indicated in business days, although a delay in supply will not be a reason for a penalty.

The administrator of the website will not be responsible for errors caused in delivery when the delivery address entered by the USER/CUSTOMER in the order registration form does not correspond to reality or has been omitted.

Deadlines may vary due to logistical reasons or force majeure. In case of delivery delays, the website administrator will inform its USERS/CUSTOMERS as soon as it becomes aware of them.

Each delivery is considered made from the moment the product is made available to the USER/CUSTOMER, which is materialized through the control system used by the Courier company that transports the order. Delays in delivery will not be considered those cases in which the order has been made available to the USER/CUSTOMER within the deadline and could not be delivered for reasons attributable to the USER/CUSTOMER.

ORDER TRACKING: When the order leaves our company, an email will be sent to the USER/CUSTOMER, notifying that their order is being sent by the messaging or transportation system so that they can follow the progress of the order.

5.1 DELIVERY, NON-MADE DELIVERIES AND PRODUCT LOSSES.

If at the time of delivery, the USER/CUSTOMER is absent, the delivery person will leave a receipt indicating how to proceed to pick up the order.

The administrator of the website contracts as part of the delivery service a courier or transport company, and other systems that will guarantee that the delivery occurs.

If after 5 business days, after the order has been dispatched, delivery has not been arranged, the USER/CUSTOMER must contact the administrator of the website and report the possible incident.

In the event that the USER/CUSTOMER does not do so, after the business days stipulated by the delivery people from the order’s departure for delivery, it will be returned, and the USER/CUSTOMER must be responsible for the costs of returning the order. , as well as the associated management expenses.

If the reason why the delivery could not be made is the loss of the order, MARIN Y CARBONELL, SL, will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator of this website will resolve with the client.

5.2 DILIGENCE IN DELIVERY

The USER/CUSTOMER must check the good status of the order with the delivery person who, on behalf of the administrator of the website, delivers the requested product. If, subsequently, once the products have been reviewed, the USER/CUSTOMER detects any incident such as signs of having been manipulated or any damage caused to it by shipping, the USER/CUSTOMER undertakes to notify it as soon as possible to the administrator of the website, to the telephone: +34 93 772 38 90, or via email: tejidos@marinycarbonell.com.

6. WITHDRAWAL OR RETURN

6.1 RETURN OR WITHDRAWAL PROCEDURE

The content of these web sales clauses act as proof of purchase between the web administrator and the client, acting in accordance with Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, March 27, products purchased on this website may be returned and refunded, provided that the USER/CUSTOMER notifies the administrator of their intention to return the order, for which they will have 14 business days from receipt of the purchased product/s. /s until return and arrival at the facilities of MARIN Y CARBONELL, SL.

The right of withdrawal (or return) will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections occur:

c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

f) The supply of goods that, after delivery and considering their nature, have been inseparably mixed with other goods.

The website administrator will only accept returns that meet the following requirements:

  • The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
  • Shipping must be made using the same packaging in which it was received to protect the product.
  • If it cannot be done with the packaging in which it was delivered, the USER/CUSTOMER must return it in a protective packaging so that the product reaches the administrator of the website with the maximum possible guarantees for review.
  • A copy of the delivery note or invoice issued must be included inside the packaging, explaining the reason for the return.

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded in application of article, 107.1, of the Law 3/2014. If the reason is another, the cost of the return costs will be borne by the USER/CUSTOMER;

To proceed with a return, the following steps must be followed.

You must inform the website administrator as soon as possible and indicate that the product wants to be returned. Information can be made by phone: +34 93 772 38 90, or by email; tejidos@marinycarbonell.com.

The USER/CUSTOMER must return the order by the same courier or transportation system that was delivered, the return will be paid by the USER/CUSTOMER.

The administrator of the website accepts and processes returns under the protection of Spanish and EU Community Laws, mentioned above.

7. REFUND TO THE USER/CUSTOMER

Money back, if desired on other items in the catalogue. This right is not included in products specifically ordered with personalized items.

The website administrator will manage the refund of the order amount, under the same system that was used for payment. The application of the refund to the USER/CUSTOMER‘s account will depend on the payment system and the issuing bank.

8. APPLICABLE LAW AND ARBITRATION

These terms and conditions of sale and use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of RUBI, Judicial District of CASTELLBISBAL, the city of origin of MARIN Y CARBONELL, SL, owner of the WEBSITE, unless the law imposes another jurisdiction.

8.1 DISPUTE RESOLUTION

By Law 7/2017, of November 2, in its Article, 40.5, by which Directive, 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council is incorporated into the Spanish legal system, of May 21, in its Article, 5.1, relating to the alternative resolution of consumer disputes: Online dispute resolution platform: (click here).

9. PRIVACY POLICY

MARIN Y CARBONELL, SL, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability. These rights may be exercised by any means that leaves a record of their sending and receipt to the address: TREPADELLA, 15, POL. IND. SUR, Postal Code: 08755 Town: CASTELLBISBAL, Province: BARCELONA, Email tejidos@marinycarbonell.com:, providing a photocopy of the DNI or alternative documentation that proves your identity.